What is an Apology Letter

An apology letter is a way of expressing regret towards a past action or occurrence. It is a means of putting down in words how you are feeling and trying to make a positive change from a negative action. The next step will be learning how to write an apology letter and the appropriate apology letter wording.

It might be that you are in a relationship and find it hard to speak out loud about your feelings, so a letter of apology is the best way to do this. Perhaps you own a business and have not given your customers the correct service that they deserve. It could be that you were invited to a professional event and have somehow let down the host.

Different Types of Apology Letters

Many people will want to make amends through an apology letter for many different reasons. The fact that you are willing to admit you were in the wrong is already a great step. Here are the most common categories of apology letters and a brief summary so you can recognise which one applies to your situation:

  • Business Apology Letter: a business that addresses they have wronged a customer or a client.
  • Personal Apology Letter: when one person in a relationship owns up to doing something wrong to the other person.
  • Professional Apology Letter: regarding professional situations in the workplace that have not gone to plan.

For more information on each individual type of apology letter, see the specific pages. Also, have a look at our apology letter samples for a clearer picture.

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